We’re so sorry for the delay with your order and completely understand how disappointing this has been. We truly appreciate your patience and the chance to talk with you yesterday. As we agreed, we’re monitoring the package closely and if USPS doesn’t deliver it in the next couple of days, we’ll make sure your order is replaced right away.
As a small business, we value every single order and it means so much that you chose to order from us again. We’re also working on switching carriers to hopefully help prevent these types of delays in the future. Thank you again for your support. I know we planned to speak tomorrow again and I assure you, we will absolutely make sure this is taken care of for you.
